You are a market leader

Now monetize!

Scoring Range: 33–46

The readiness assessment indicates you are in the top 17th percentile of your peers.

Congratulations! This advantaged market position should allow you to monetize these investments along the following three value streams:

01

Capitalize on quality incentives within your managed care contracts

02

Capture all net patient revenue during each episode of care (no care delivered outside your system)

03

Seize the market share of your primary and secondary service area when medical services are needed

The net revenue patient lifetime value (PLV), per Crowe’s Revenue Cycle Analytics software, is about $500,000 per person.

Organizations like yours have the infrastructure necessary to monetize patient experience and find the most success by focusing on the following:

Diligent monitoring of net revenue and patient engagement tied to specific initiatives (e.g. by specialty, by place of service, by population grouping)

Dedicated authority (think “organizational chart”) with the budget to invest in programs, technology, and personnel to achieve aggressive goals (e.g. market share)

Integrated technology (“ClinTech” plus “MarTech”) to create individualized communications for loyal-to-be patients – this has elements of “growth hacking” for other industries

Thank you for completing the readiness assessment.

If you would like to receive an individualized action plan based on your current answers with operational next steps, please click below and you’ll receive a document that contains work steps, timelines, and accountabilities.