It is possible to calculate customer lifetime value (in our case, the net patient lifetime value), and here's how to utilize your findings.
What is a minimum viable audience, and how can you utilize it for your business? I'll explain how.
Understanding your strengths and weaknesses is essential to gaining confidence in the workplace; here's how I break it down.
How have wearable device advanced over the years, and what do we see for the future? See how wearable devices allow physicians to actively monitor a larger patient base.
The business landscape has changed; how do you navigate it, and more importantly, how do you find success?
Utilization Management is a challenging function for any hospital, but this hospital system found opportunity in 3 different areas; here's how they did it.
Here is the #1 topic that garnered the most interest in all my interviews with new college graduates.
This health system CFO wanted “detail” regarding revenue cycle performance – but her leadership actually suffered from the complexity. Here’s how, and here’s how it was rectified, in this week’s One Minute with Me Trade Secrets.
Looking for ways to prevent distraction? Here’s how, in this week’s OMWM.
Here are 3 reasons why, despite all of the pressures of consulting, why consultants stay engaged.
A very prominent academic medical center had a very antiquated method of funding its clinical departments. Here’s how they addressed it, in this week’s One Minute with Me Trade Secrets.
“We have so much to do – yet can’t seem to accomplish anything,” said this health system CFO. Before taking on this project, we did something that set the tone for accomplishment – revealed in this week’s One Minute with Me Trade Secrets.
The success of a mentor relationship depends upon what you expect to receive from this connection, and I've noticed there are 3 possible outcomes, in this One Minute With Me.
Here are the 5 strategic priorities I’m seeing in today’s health systems.
“Are we leaving any physician revenue on the table?” was the question this academic practice plan asked… but they weren’t expecting such a resounding “YES!”
Here’s what to look for, in this Project Series
These are the 10 Key Management Topics every upcoming leader should have knowledge on.
Driven by lower costs and better patient experience, the next 3-5 years will see a dramatic change in the healthcare industry. Here are 3 of those key areas.
If we want to improve the patient experience, we need to use utilize the 5 Ps of Patient Care.
Here are the 3 key elements of a Lifetime Patient Journey in healthcare.
Physician compensation was not aligned with strategy, market, expectations or fairness. Here’s how they fixed it.
Industry intelligence needs to be complimented by strong emotional intelligence. Learn more on how to ask the important emotional intelligence questions for your team.
Transition in any facet of life is challenging – moving to a different city, phasing into retirement or beginning a new job. Sociologists have a recommended path you should follow to make these transitions more successful. And I think its application to a new job, or a new business executive roles (particularly for a CFO) is relevant.
Sociologists urge you to focus on the three C’s.
Creativity. Connection. And Contribution.
Decision makers – in my case that’s hospital CFOs – are now overrun with distraction. They have more responsibility. More vendors in their ear. More complexity to their operation. But less time.
Consequently, the decision maker’s attention is the currency we all seek. And since attention is limited – in time and intellectual focus – the elevator speech needs to be much more precise. Positioning statements help. But in my experience, there are two aspects that help decision makers better remember our interactions – regardless if it’s introductory, or on-going, and I break in down in this One Minute With Me.
Put customer experience, collaboration and connectiveness into your health system’s “how” and then see the result on patient and employee engagement and loyalty.
PROBLEM: Academic medical center’s net revenue was down 1.8% despite stable volume.
SOLUTION: 5 key areas, broken down in this first projects series.
When someone brings their authentic self to their work environment, they should also wrap it in one more key element.
It’s the most logical, insightful and inspiring book recommendation I’ve ever heard – and worthy of consideration.
The progress of ChatGPT (and related) will NOT happen quickly on the clinical side of healthcare, but its impact WILL be achieved in these three non-clinical areas.
Ask yourself this one question in the morning, and your perspective about a productive day changes. Here’s the question.
Improve your communication, relationships and attentiveness with these 5 easy-to-adopt tips.
IN with personal development. OUT with arbitrary goals and negotiated ratings. Here are the four simple questions to evolve someone’s career.
