One Minute With Me Library

Understanding your strengths and weaknesses is essential to gaining confidence in the workplace; here's how I break it down.

It is possible to calculate customer lifetime value (in our case, the net patient lifetime value), and here's how to utilize your findings.

Utilization Management is a challenging function for any hospital, but this hospital system found opportunity in 3 different areas; here's how they did it.

“We have so much to do – yet can’t seem to accomplish anything,” said this health system CFO. Before taking on this project, we did something that set the tone for accomplishment – revealed in this week’s One Minute with Me Trade Secrets.

Here are the 5 strategic priorities I’m seeing in today’s health systems.

If we want to improve the patient experience, we need to use utilize the 5 Ps of Patient Care.

Here are the 3 key elements of a Lifetime Patient Journey in healthcare.

Put customer experience, collaboration and connectiveness into your health system’s “how” and then see the result on patient and employee engagement and loyalty.

The progress of ChatGPT (and related) will NOT happen quickly on the clinical side of healthcare, but its impact WILL be achieved in these three non-clinical areas.